MicroSave, a private consulting company that provides technical assistance to microfinance institutions (MFIs), recently launched its social performance management (SPM) toolkit to assist MFIs and their stakeholders in determining how closely an MFI’s operations are aligned with its social objectives. MicroSave’s SPM methodology reportedly has a strong emphasis on participatory activities that take into account the needs and perceptions of clients and staff. Accordingly, the toolkit includes questionnaires and checklists; guides to facilitate focus groups; and quality of service appraisal and customer satisfaction tools [1]. The launch of the toolkit is a component of MicroSave’s flagship SPM framework whereby MicroSave conducts social performance assessments and guides MFIs in implementing improvements based on those assessments [2].
The toolkit can be accessed without charge at: http://www.microsave.org/toolkit/social-performance-management.
By Jacqueline Foelster, Research Associate
About MicroSave: Established in Uganda with United Nations funding in 1998, MicroSave is a technical assistance, training and resource center. MicroSave’s headquarters was relocated to Lucknow, India, in 2006 with support from ICICI Bank. In 2008, MicroSave was transformed into a consulting company, which has since completed projects in Cameroon, Congo, Ethiopia, Ghana, Kenya, Malawi, Nigeria, South Africa, Tanzania, Uganda and Zambia.
Sources and Additional Resources:
[1] MicroSave Press Release, “MicroSave Launches Social Performance Management (SPM) Toolkit”, http://www.microsave.org/announcement/imicrosavei-launches-social-performance-management-spm-toolkit
[2] MicroCapital.org Brief, November 16, 2010, “MicroSave Launches Social Performance Management Framework for Microfinance Institutions (MFIs)”, https://www.microcapital.org/microcapital-brief-microsave-launches-social-performance-management-framework-for-microfinance-institutions-mfis/
MicroCapital Universe Profile: MicroSave, https://www.microcapital.org/microfinanceuniverse/tiki-index.php?page=MicroSave
Browse the MicroCapital Universe and add your entry to the wiki at: https://www.microcapital.org/microfinanceuniverse/
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