Event Name: Client Protection Certification Program
Event Dates:
• Spanish: October 25, 2011, 11:00 am – 12:30 pm eastern US time
• English: October 26, 2011, 10:00 am – 11:30 am eastern US time
• French: October 28, 2011, 9:00 am – 11:30 am eastern US time
Event Location: Online
See Our Comprehensive Event Calendar at: http://microfinanceassociation.ning.com/events
Cost: Free
About the Event:
The Smart Campaign has been working to develop a certification program for client protection so that financial institutions worldwide may contract with approved third-parties to acquire certification of their adherence to the Campaign’s Client Protection Principles. The certification program is still under development, and these sessions are part of the process of soliciting industry input on the certification program. Industry feedback is being sought through November 2011, and field testing is scheduled to take place through early 2012.
For additional information you may email comments@smartcampaign.org or telephone +1 202 393 5113.
Event Website: http://www.smartcampaign.org/news-a-highlights/whats-happening/8-2010/529-client-protection-certification-program
Submit Your Event: http://microfinanceassociation.ning.com/events
By Ashim Kar, Research Associate
About the Smart Campaign
The Smart Campaign, which was founded with seed money from US-based nonprofit ACCION International and is located at ACCION’s Center for Financial Inclusion in Washington, DC, is an “effort to unite microfinance leaders around a common goal: to keep clients as the driving force of the industry.” It promotes seven core consumer protection principles including: appropriate product design and delivery, prevention of over-indebtedness, transparency, responsible pricing, fair and respectful treatment of clients, privacy of client data and mechanisms for complaint resolution. As of October 2011, approximately 1,900 microfinance institutions (MFIs), microfinance support organizations, investors, donors and individual industry professionals have endorsed the Smart Campaign.
Source and additional resources:
“Client Protection Certification Program”, http://www.smartcampaign.org/news-a-highlights/whats-happening/8-2010/529-client-protection-certification-program
MicroCapital.org story, August 17, 2011, “MICROCAPITAL BRIEF: Smart Campaign Revises “Client Protection Principles” for Microfinance Institutions (MFIs)”, https://www.microcapital.org/microcapital-brief-smart-campaign-revises-%E2%80%9Cclient-protection-principles%E2%80%9D-for-microfinance-institutions-mfis/
MicroCapital Universe Profile: The Smart Campaign: https://www.microcapital.org/microfinanceuniverse/tiki-index.php?page=SMART+Campaign
Browse the MicroCapital Universe and add your entry to the wiki at https://www.microcapital.org/microfinanceuniverse/
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