“Handbook on Consumer Protection for Inclusive Finance,” by the Center for Financial Inclusion (CFI) at Accion and New Perimeter, October 2019, 91 pages, available at https://www.centerforfinancialinclusion.org/handbook-on-consumer-protection-for-inclusive-finance
This handbook highlights the importance of having a robust legal and regulatory framework in place to ensure the protection of low-income consumers of financial services via new delivery channels. It is intended to supplement the seven Consumer Protection Principles developed by CFI’s Smart Campaign by highlighting legal
provisions that can facilitate the realisation and maintenance of these principles. The Consumer Protection Principles include goals such as “preventing over-indebtedness,” ensuring “fair and respectful treatment of consumers” and ensuring the “privacy and security of client data.”
Aimed at policymakers and regulators, the handbook: (1) informs the evolution of legal and regulatory frameworks to support consumer protection; (2) provides a benchmark against which to measure the jurisdictions’ current legal and regulatory regimes, and (3) supplements ongoing dialogue in the industry regarding consumer protection.
By Jolene Khor, Research Associate
Sources and Additional Resources
Center for Financial Inclusion report
https://www.centerforfinancialinclusion.org/handbook-on-consumer-protection-for-inclusive-finance
Center for Financial Inclusion homepage
https://www.centerforfinancialinclusion.org/
New Perimeter homepage
https://www.newperimeter.com
Smart Campaign Client Protection Principles
https://www.smartcampaign.org/about/smart-microfinance-and-the-client-protection-principles
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