This paper explores the potential of introducing an independent ombudsman system to address complaints by consumers against financial services providers (FSPs) in Mongolia by exploring existing dispute resolution systems in Armenia, Australia and Singapore.
Among the similarities of these three systems are:
Kashf Foundation, a provider of microloans and microinsurance to women in Pakistan, recently secured a local-currency loan of undisclosed size from SEB Microfinance Funds, an offering of
Imkon Finans, an Uzbekistani joint stock corporation that provides financial services to micro-, small and medium-sized enterprises, recently borrowed an undisclosed sum – in the form of debt that can be converted into equity – from Base of Pyramid Asia (BOPA), a Singapore-based investor in microfinance. Imkon, which is based in the city of Andizhan, plans to use the fresh cash to
The multilateral Council of Europe Development Bank (CEB) and two EU institutions, the European Parliament and the European Commission, recently launched the Housing and Empowerment for Roma (HERO) program in Bulgaria. As part of the program, Tokuda Bank, which is based in the Bulgarian city of Sofia, will provide 200 members of the Roma community with microloans totaling EUR 490,000 (USD 550,000) as well as financial literacy training. The purpose of the loans is to
BIO, a government-owned institution also known as the Belgian Investment Company for Developing Countries, recently loaned USD 15 million to Cambodia’s Angkor Microheranhvatho Kampuchea (AMK). AMK provides individuals as well as micro-, small and medium-sized enterprises with
Oxus Kyrgyzstan, one of three microfinance institution (MFI) affiliates of the France-based Oxus Development Network, recently borrowed local currency approximately equivalent to USD 1.6 million from Grameen Credit Agricole (GCA) Foundation, which has offices in France and Luxembourg. Like its partner MFIs in Afghanistan and Kyrgyzstan, Oxus Kyrgyzstan seeks to
Norway’s Spenn Technology recently expanded its partnership with the Rwandan unit of Kenya’s Investments & Mortgages (I&M) Bank to allow users of the Spenn mobile application to send money to any financial services provider in Rwanda, including banks and competing mobile money services. The app’s other features include
Grameen Credit Agricole (GCA) Foundation, which has offices in France and Luxembourg, recently lent Oxus Tajikistan, one of three microfinance institution (MFI) affiliates of the France-based Oxus Development Network, local currency approximately equivalent to USD 760,000. The purpose is to
Reefy Microfinance Enterprise Services, an Egypt-based microfinance institution (MFI), recently agreed to accept a loan of EGP 200 million (USD 6.5 million) from the UK-based European Bank for Reconstruction and Development (EBRD). The loan is part of EBRD’s
Microcredit Foundation Mi-Bospo of Bosnia and Herzegovina recently agreed to borrow EUR 2 million (USD 2.2 million) from the Grameen Credit Agricole (GCA) Foundation, which has offices in France and Luxembourg. Mi-Bospo serves 26,000 clients, mostly women who live in rural areas. Its offerings include
Symbiotics Investments, a Switzerland-based investor focused on smaller businesses in low- and middle- income countries, recently facilitated a bond issue channeling USD 10 million to Khan Bank, which serves individuals and companies of all sizes in Mongolia, to support UN Sustainable Development Goal (SDG) 5: Gender Equality. Impact Asset Management (I-AM), a unit of Austria’s C-Quadrat Investment Group, bought the bond through its Vision
As part of London Climate Action Week, this event is focused on investment that helps companies adapt to and mitigate climate change. Session titles include:
The multilateral European Bank for Reconstruction and Development (EBRD) recently agreed to provide a two-year loan in local currency equivalent to USD 15 million to the Uzbekistani bank Uzpromstroybank (UzPSB) for on-lending to small and medium-sized enterprises (SMEs) in the country. Contingent on the performance of the wholesale loan, EBRD is planning to
The Armenian bank Araratbank and Dutch development bank Financierings-Maatschappij voor Ontwikkelingslanden (FMO) recently agreed to expand their risk-sharing facility by USD 10 million. FMO’s portion of the commitment is from its Nasira Fund, which guarantees
Six public-sector organizations recently invested in the second funding round of Horizon Capital IV with the goal of enabling the equity fund to supply more working capital to “fast-growing, technology-enabled small and medium-size businesses” in Ukraine and Moldova. The fund also seeks to
The Germany-based investing company Agents for Impact (AFI) recently informed MicroCapital that it has issued a loan of USD 5 million to
Enabling Qapital Limited, a Switzerland-based investment advisory company, recently issued a loan of AZN 17 million (USD 10 million) to AccessBank, which was founded in 2002 to provide credit and other financial services to smaller businesses and low-income families in Azerbaijan. The three-year loan is to be used
Agents for Impact (AFI), a Germany-based investing company, recently informed MicroCapital that it has disbursed a loan of EUR 5 million (USD 5.5 million) to Digamber Capfin Limited, a microfinance institution (MFI) serving rural women in India, on behalf of Invest in Visions (IIV). AFI also
